Washington, DC
for PC & Mac
Managed Services.
This is NOT a
foreign help desk.
REAL IT Frequently Asked Qestions
Q. How can my business save money by using the RCS Solution?
A. Unpredictable IT costs place a real burden on your business. The RCS Solution gives you predictable, monthly IT expenses by eliminating the costs of upgrades, monitoring, patching and operations of your infrastructure. We give you the flexibility to choose from two scalable plans silver or gold. You pick the plan that is right for you. This allows you to redirect IT resources, reduce unanticipated support costs and plan your expenses accurately.
For a complete cost analysis, contact RCS Sales at 301-330-7325. You may be surprised at how much we can reduce your current IT spending.
Q. What if my business already has an IT staff?
A. More than a third of all businesses using the RCS solution also employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, the RCS solution frees your staff to focus on long-term strategic technology objectives, such as:
- Intranet portal services for employees
- Extranet portal services for customers
- Line of business applications
- Employee technical training
- Database development and management
- Application performance reporting
- Management of digital dashboards
- Web site development and management
- Aligning IT goals with long-term vision of the management team
- Professional training and certifications
The RCS Solution provides a solid foundation for these initiatives and allows your company to maximize its IT investment.
Q. How does RCS handle backups?
A. If you are like most people you probably have some very important stuff on your PC. Your email is vital and you probably have financial documents, your digital photos and music. Computers are vulnerable and unfortunately, even the best PC can have a hard drive crash, be infected with a virus attack, or you could experience a theft or natural disaster; you could loose everything in an instant.
Statistics show one in every ten hard drives fail each year; costing $7,500 in recovery fees for hard drives and success is never guaranteed.
Backups are continual and managed remotely. All data is backed up to clients site and configured to remain on client’s site. Special arrangements can be made if client prefers off-site storage.
Q. What kind of hardware is included with the RCS solution?
A. RCS does not provide the hardware; however, we will work with you to choose hardware from any tier one vendor. We can assist in setting up lease programs to make your upfront costs minimal. RCS’s only requirement is your equipment have a valid, approved maintenance agreement or have a qualified parts replacement program, and/or extended warranty from your product manufacturer.
Q. What kind of software is included with the RCS solution?
A. RCS provides software from Microsoft, SoftwareONE, TechData, Ingram Micro and CDW. RCS provides a very robust software and support platform for small businesses to grow on. The specific software will depend upon the requirements of the customer.
Q. Do we need a disaster and recovery plan?
A. The RCS solution solves most IT-related disaster and recovery problems. In the event of a disaster, such as theft or fire, RCS can build a new server with your most recent data and have it on your premises within 24 hours. Customers will still need to plan for desktops and other business specific processes. Both onsite and off site backup solutions will need to be in place in order for disaster recovery plan be effective.
Q. If we accidentally delete a file, how will RCS restore it?
A. Simply call the Help Desk at 301-330-7325 and a support representative will restore it over the phone. Or, send requests via email: Support@realcomputersolutions.com
Q. How often are the server and software updated?
A. Every Tuesday is designated as “Patch Tuesday” this is when manufactures release all there patches to any manufactured product(s). Before any patches or security updates are deployed to a workstation or a server, it needs to be tested and verified operational on client system, once that is completed, the patch needs to be ratified that indeed the client system is required to have the particular patch installed. Once tested, approved, it will be deployed to the server or workstation in need of the patch. *Emergency Patch installation and distribution is available*
Q. How are patches and service packs applied?
A. Service packs and software updates are applied after RCS fully tests each one in the lab. All updates are performed after business hours or according to the customer’s schedule.
Q. How secure is the server?
A. Security is of utmost importance to RCS. We employ the latest in security technology in all servers and monitor them continually, 24x7x365. Any unusual activity is automatically reported to our highly-trained monitoring team, who follow specific escalation procedures in the event of a breach.
Q. Will existing data and email be moved to the new server?
A. All data, including email, will be moved to the new server as part of the initial setup. All existing network peripherals, such as printers, hubs, switches and routers, are configured on the new server.
Q. Do we need an Internet connection?
A. Yes – the RCS solution requires a broadband (DSL or Cable) or better connection with static IP. If you don’t have a broadband connection, RCS can install one for an additional fee.
Q. What are the contract terms?
A. All contracts are setup to be 1 year contracts. We have the option to cancel with a 30-day cancellation notice. Specific terms will be in the SLA.
Q. What if we decide to cancel the service?
A. RCS will simply terminate the service, remove the services from the server or transfer the services to the customer. Certain prepaid items may be required to be paid to RCS. Our intention is to make it very simple for you to enter or leave a managed service engagement. We want you to use us to supplement your staff on your timeline, not ours.
