USA based Desk Side Support

Fast, efficient, and reliable issue resolution for SMBs and government agencies

Desk Side Support from RCS offers a comprehensive, by-your-side approach to IT assistance, and it includes all the usual support you’d receive from your own in-house IT department and more. We don’t expect everyone to be familiar with or even comfortable using every new technology; if they were, we’d be out of business. We’re here to help and educate, in plainspoken English, and if that takes a little bit of hand-holding, that’s alright. This isn’t your standard help desk support service — this is true, committed Desk Side Support from Real Computer Solutions.

Calls routed to RCS are taken immediately by live, locally-based technicians — never outsourced — who are fully dedicated to providing quick and effective solutions with personable service. We pride ourselves as much on our people-focused customer service as we do on our depth and breadth of technical knowledge and know-how. Your technical issues will be promptly solved, and your employees will enjoy support staff that understands and cares about their issues.

Our Desk Side Support technicians can resolve any IT issue, including:

  • Email and software login complications
  • Recovery of missing or accidentally deleted files
  • Slow internet, network bottlenecks, and WiFi disconnections
  • RAM, hard drive, motherboard, and video card failures
  • BSOD and other fatal system errors

Effective and Exact

Response to my request for services was very prompt and convenient to my availability. Analysis of problems was exact and solutions applied were affective. Cost of the services was considerably less than what I expected.

Edmund C.
Wheaton, MD

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